Our technology revolutionizes the process of delivering technical support by presenting all pertinent information to the technician thereby reducing the time required to diagnose and remediate any problem. Further, all support processes are enforced by the Customer Relationship Management (CRM) solution to insure that each customer experience is repeatable and is delivered in the highest quality manner possible.

This technology was designed to resolve the customer satisfaction inhibitors present in all other technical support solutions. Additionally it dramatically reduces many of the costs associated with providing end-user support today.

These costs include:

• Entitlement
• Common problem resolutions (which can eliminate as much of 60% of all calls)
• Technical Support Agent time spent interviewing the end-user to get system information as well as symptom information.
• Resolution information is presented to the Technical Support agent (that correlates to the end-user's configuration and symptoms) which reduces the time required to diagnose and present a resolution to the end-user