Register here to receive the Parks Associates new report:
"Monetizing Triple-play and Value-added Services: The Role
of the Customer Experience"
Compliments of Peak8
Solutions (a $295 value)
This paper provides context for the customer service and
technical support issues that service providers must address
as they increase the sophistication of services to the home
and requisite hardware and associated software inside the home.
It spotlights how as the scope of customer care services quickly
grows from "must-haves" to true value generators. There are
numerous opportunities to truly monetize improvements in customer
satisfaction. One of the keys to this monetization is by focusing
on the customer experience; thereby, evolving
from being a service provider and moving into
the exceptional role of an experience provider.
Register now and receive Parks Associates' new report,
Monetizing Triple-play and Value-added Services: The Role
of the Customer Experience, compliments of Peak8 Solutions.
In this paper, you will learn about -
- The growing value gap between increased demand for
service with growing pressures to reduce support costs
- Emerging opportunities in customer care
- Why service providers are key to unlocking the potential
of the whole digital lifestyle solutions, and how they
can turn the challenges into monetization opportunities
COMPLIMENTS OF Peak8 Solutions:
Peak8 Solutions is a software and services company that
supports the digital lifestyle. Peak8 offers a comprehensive
solution suite designed to improve the productivity and
effectiveness of technical support call centers. Peak8 also
offers consumer friendly software that improves the stability
and performance of digital lifestyle products while empowering
users with an intelligent self-service capability.
Founded in 2004 and backed by a group of veteran Broadband
Service Provider, Software and Customer Service & Support
executives, Peak8 is taking the lead in the digital lifestyle,
digital networking, customer service and technical support marketplace.
For more information please contact us at:
info@peak8solutions.com.
PARKS ASSOCIATES:
For more than 20 years, Parks Associates has provided industry
and consumer research to help companies understand the consumer
technology markets and makes well-informed strategic decisions.
The firm is exclusively focused on all product and service segments
that are "digital" or provide connectivity within the home,
including entertainment, home networking, home controls, wireless
networking, broadband, and on-demand services.
Do you know someone who could use this complimentary report?
<Forward this page to a email to a colleague.>
