Peak8 Solutions is a leading provider of Customer Service and Support solutions for connected “smart” homes and digital lifestyle end users.

Peak8 offers a comprehensive solution suite designed to improve the productivity and effectiveness of technical support call centers and consumer friendly software that improves the stability and performance of digital lifestyle products while empowering users with an intelligent self service capability. At the heart of the company’s support service is Peak8’s Supportal™ Solution Suite, a unique and patent pending Customer Experience Management solution that is unlike any ever developed. This “New Breed” approach uses a full 360 degree support methodology including solutions for intelligent self-help, assisted help via chat or voice care representatives, dynamic content delivery for CE device resolutions, and remote support services when required. Consumers are able to use the Support Services Live portal to find relevant support content, self-help tools/automated fixes, and live assistance fast and cost effectively.

Founded in 2004 and backed by a group of veteran Broadband Service Provider, Software and Customer Service and Support executives, Peak8 is taking the lead in the digital lifestyle, digital networking, and technical support marketplace.